Terms of sale

SALE CONDITIONS

This agreement governs the general sale conditions of the various products and services offered on this website by DANS MA MAISON, SL (hereinafter, BLAUBLOOM), with Tax ID No. B63772867 and registered address at C/ CEMENTIRI NOU, NAU 2-C (POL. IND. CAN CLAPERS), 8181 SENTMENAT (BARCELONA).

By completing the registration process and purchasing any of our products, the CLIENT expressly accepts and agrees to the clauses specified below, as well as the access and use conditions of our portal and its privacy policy, available through the “Legal Notice” and “Privacy Policy” links.

The CLIENT acknowledges having sufficient legal capacity to enter into this contract.

This contract is permanently accessible in the legal notices section of our website and may be downloaded in PDF format at the time of contracting.

1. PRICES AND TAXES

In consideration for the purchased product, the CLIENT expressly agrees to pay BLAUBLOOM the amounts specified at the time of purchase, according to the price list established on the website https://blaubloom.com/ for the selected products.

The products offered on this website are subject to Value Added Tax (VAT), which IS INCLUDED in the prices shown for each product.

For shipments to European Union countries, Spanish VAT will be applied until the threshold of €10,000 in total sales to all EU countries is reached. Once this threshold is exceeded, the applicable VAT rate will be that of the destination country.

VAT will not be applied to deliveries to countries outside the EU. However, these orders may be subject to import and/or customs duties, depending on the regulations of each country.

If import and/or customs duties apply, they shall be borne by the recipient. These charges may vary depending on the destination country and therefore cannot usually be estimated prior to delivery.

Shipping costs are NOT included in the product price.

Before proceeding with payment, the final purchase amount will be displayed on screen, including VAT, handling fees, packaging, and shipping costs, if applicable. These will appear in the order summary at the time of purchase and on the invoice.

Anything not expressly included in the description shall be excluded.

2. PURCHASE PROCESS

Orders on this website may only be placed by individuals over 16 years of age and by legal entities.

All our products are individually detailed on the website. The steps to complete and manage a purchase are indicated on the website, and the CLIENT must simply follow these steps:

1. Select the product you wish to purchase.
2. Once selected, the product can be added to the Shopping Cart, and you may continue shopping or proceed to checkout.
3. To process the order, you must complete a form with your personal details to formalize the purchase.
4. Next, the order will be reviewed, detailing the selected items and calculating the total price.
5. You must then provide a billing address for the purchase and specify whether the order will be collected in-store or delivered to your home. A single address may be used for both purposes.
6. Once the process is complete, you must tick a checkbox confirming that you have read and accepted the terms and conditions of sale.
7. The website will provide the necessary mechanisms to complete payment according to the method selected in each case.
8. After entering the payment details, you must confirm the order by clicking the “Buy” button.
9. Once the “Buy” button is clicked, the product will be dispatched.

The CLIENT acknowledges being informed that the photographs and descriptions of the products on the website are an approximate representation of the products and services offered and may differ from the original. The descriptions and illustrations are provided for informational purposes only.

3. AVAILABILITY AND DELIVERY

BLAUBLOOM makes its products available for purchase throughout the European Union. Orders will be processed once payment has been duly received and will always be subject to availability, which is indicated on each product page. Should any item be unavailable after the order has been placed, the CLIENT will be notified and offered an alternative product with similar characteristics and price. If the CLIENT rejects the alternative, BLAUBLOOM will refund the amount paid and inform them of the corresponding procedures and timelines.

Shipping times and handling

BLAUBLOOM dispatches orders to the courier service within a maximum of 24 working hours, except for personalized products, whose delivery times are specified on the product page. Shipments will be made using the most suitable transport method based on the destination.

The usual delivery time within mainland Spain is 24 to 72 working hours from payment confirmation. For other destinations, the delivery times for each zone will apply. These timeframes are indicative and not binding; therefore, delays will not entail any penalty.

Delivery times may vary due to logistical reasons or force majeure. If delays occur due to stock shortages or other reasons, BLAUBLOOM will inform the CLIENT as soon as it becomes aware of the issue.

BLAUBLOOM will not be responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the CLIENT.

Each delivery is deemed completed when the order is made available to the CLIENT, as confirmed by the courier’s tracking system. Delays will not be considered such if the order is available for delivery within the expected timeframe but cannot be delivered due to reasons attributable to the CLIENT.

If the CLIENT is absent at the time of delivery, the courier will leave a notice indicating how to arrange a new delivery or collect the order.

If 5 working days pass from the date the order goes out for delivery and it cannot be delivered, the CLIENT must contact BLAUBLOOM. If the CLIENT does not do so and the order is returned to the sender, they must bear the return shipping and management costs.

If the delivery fails due to the order being lost, BLAUBLOOM will open an investigation with the courier and manage an appropriate solution with the CLIENT.

Order tracking

When the order is dispatched, the CLIENT will receive a notice or email confirming shipment and, if applicable, the tracking information.

The CLIENT may check the order status through the user profile in the online store, by calling 937 15 28 75 during business hours or by emailing [email protected].

Inspection upon receipt

Upon delivery, the CLIENT must inspect the condition of the parcel in the presence of the courier. If any issue is detected later—tampering, damage, or defects caused during transport—the CLIENT must notify BLAUBLOOM as soon as possible by calling +34 93 715 28 75 or emailing [email protected].

4. PAYMENT AND PAYMENT TERMS

Payment in euros (€) is accepted, using the following methods:

• Debit Card: The transaction is processed directly with Banco Sabadell through its payment gateway.
• Bizum: Payment is made through Bizum using the secure gateway provided by our bank. The CLIENT must enter the phone number associated with Bizum and validate the transaction using the code requested by their bank. The order will be processed immediately once payment is confirmed.
• Bank Transfer: Payment must be made by transferring the total purchase amount to the bank account provided. Orders paid by bank transfer will not be processed until the payment is received in the website administrator’s account.

Once payment is completed, you will receive a confirmation email.

BLAUBLOOM does not have access to your credit card details. All payment systems used are completely secure.

This WEBSITE, https://blaubloom.com, complies with the PCI-DSS (Payment Card Industry Data Security Standard), mandatory for all websites that store, handle, or process sensitive financial information such as bank card data.

It also implements the highest commercially available security measures. The secure server establishes a connection that transmits encrypted information using 128- to 256-bit algorithms, through the SSL (“Secure Socket Layer”) protocol, which ensures privacy and integrity in secure communications between the CLIENT and the website administrator.

The USER/CLIENT must notify the website administrator of any improper or fraudulent charge through the email [email protected] or by calling +34 93 715 28 75 as soon as possible so that BLAUBLOOM can take the necessary steps.

Payments must be completed prior to delivery of the products or services; therefore, BLAUBLOOM will not provide the requested product until payment has been received. BLAUBLOOM reserves the right to temporarily or permanently suspend services if any payment-related incidents occur.

5. INVOICES

The CLIENT can ask for the invoice through the email [email protected] .

The CLIENT is responsible for confirming receipt of notifications and informing us of any changes to their information, and BLAUBLOOM shall be exempt from any liability resulting from this circumstance.

6. WARRANTY

All our products undergo quality control and are guaranteed against defects in production for a period of 3 years from the date of delivery. The warranty covers manufacturing, design, or material defects. It applies only to defective products and does not cover damage caused by misuse, improper handling, impacts, or other causes not attributable to the supplier or a manufacturing defect. During the warranty period, the CLIENT may return the product, and we will repair or replace it. Transportation costs associated with warranty returns will NOT be charged to the CLIENT.

The proof of warranty is the purchase invoice.

7. RETURNS

Returns or exchanges will only be accepted in cases of manufacturing defects, transport damage, or delivery errors. In all cases, no more than 14 days may have passed since receipt of the product, and the original packaging and accessories must be included. Verification will be carried out prior to acceptance to ensure the defect or anomaly is due to manufacturing or packaging issues and not to inappropriate, negligent, or improper use, handling, or storage. The delivery note or invoice must always be included.

In cases of manufacturing or packaging defects or order errors, the CLIENT will be offered, if possible, repair or replacement with an equivalent item at no additional cost and without the CLIENT being entitled to any compensation. Shipping costs for the repaired or correct item will be covered by BLAUBLOOM.

All returns are subject to prior inspection by BLAUBLOOM to verify that the product meets the return requirements. Once the return is received and approved, we will refund the amount paid within a maximum of 30 days, using the same payment method used for the purchase.

BLAUBLOOM reserves the right to reject returns communicated or sent after the established deadline or for products not in their original condition.

Returns must be requested by emailing [email protected], including a description of the reasons for the return. The CLIENT must also provide their name, surname, and order reference number. Once the request is received, it will be processed accordingly.

8. RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within 14 calendar days without giving any reason.

The withdrawal period will expire 14 calendar days from the day on which you, or a third party indicated by you (other than the carrier), acquired physical possession of the goods.

To exercise the right of withdrawal, you must notify us at DANS MA MAISON, SL, C/ CEMENTIRI NOU, NAU 2-C (POL. IND. CAN CLAPERS), 8181 SENTMENAT, email: [email protected], of your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post, fax, or email). You may use the withdrawal form provided below, although its use is not mandatory.

Model Withdrawal Form

To meet the withdrawal deadline, it is sufficient that the communication regarding the exercise of this right is sent before the expiry of the relevant period.

Effects of withdrawal:

In the event that you withdraw, we will reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method offered by us), without undue delay and in any event no later than 14 calendar days from the date on which you inform us of your decision to withdraw from this contract. We will carry out the reimbursement using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

The CUSTOMER shall bear the direct costs of returning the goods, so the collection cost will be deducted from the refund, except when the reason for the return is defective quality, damage caused during transport/delivery, or an error in the shipment on our part.

We may withhold reimbursement until we have received the goods back or until you have supplied proof of their return, whichever condition is met first.

You must return the goods to DANS MA MAISON, SL, C/ CEMENTIRI NOU, NAU 2-C (POL. IND. CAN CLAPERS), 8181 SENTMENAT, without undue delay and in any event no later than 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline will be deemed met if you send back the goods before the period of 14 days has expired.

You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

9. FORMATION OF THE CONTRACT AND MODIFICATION OF SERVICES

This contract is concluded when payment for the product is made and the CLIENT receives an email confirmation including a description of the purchase.

BLAUBLOOM reserves the right to modify at any time the characteristics and conditions of its services, always with the aim of improving them and benefiting the CLIENT.

10. OBLIGATIONS OF THE PARTIES

BLAUBLOOM undertakes to provide the CLIENT with the contracted products and services with the utmost diligence, to maintain all necessary facilities for network operations, to ensure adequate technical and IT equipment, and to manage logistics, shipping and delivery through the carrier.

The CLIENT undertakes to use the services in good faith, without violating applicable laws or infringing third-party rights, and to pay for the selected product within the terms set out in these conditions, as well as to receive the product at the place indicated for delivery.

BLAUBLOOM does not guarantee uninterrupted service availability due to internet issues, technical failures or unforeseen circumstances. The CLIENT accepts such situations within reasonable limits and expressly waives any liability claims against BLAUBLOOM for potential failures or errors in the contracted service.

11. COMMUNICATIONS

In accordance with Article 21 of Law 34/2002 on Information Society Services and Electronic Commerce, commercial communications and information related to our website and products will be sent by email to the address you provide, with the option to revoke consent at any time. You may opt out of commercial communications by sending an email to [email protected] with the word UNSUBSCRIBE in the subject line.

12. COMMITMENT, ACCEPTANCE AND VALIDITY OF THE CONTRACT

The CLIENT acknowledges having read and accepted the legal conditions of use and privacy policy of the website.

The CLIENT acknowledges having fully understood all information related to the products and services offered, including delivery, and all terms of this electronic contract. They declare that such information is sufficient to exclude any error in consent and therefore accept it in full.

The CLIENT is fully aware that acceptance and execution of this contract occurs by providing their data and clicking the “Buy” button on the website, and that the contract is perfected upon payment.

13. APPLICABLE LAW

This contract is commercial in nature and will be governed by Spanish law.

In the event of any dispute regarding interpretation, content or performance of the contract that cannot be resolved by mutual agreement, the parties shall submit to the competent courts as determined by law.

14. PERSONAL DATA

The contracting process requires completing personal data forms to process and manage orders and, if authorised, to send commercial information about our products and services. Providing such data requires prior acceptance of our Privacy Policy.

15. UPDATE

These General Sale Conditions were updated on 3/2/2026. We may modify them at any time, as well as change the list of products and prices offered. Please check the issue date each time you visit our website to ensure no changes affecting you have occurred.

Updated: 10/04/2026.