FAQ

To which countries do you send?

We deliver all over the world. If your country does not appear on the list, send us an email to info@blaubloom.com and we will inform you of the cost of delivery.

More information about shipments at: https://blaubloom.com/en/content/10-terms-of-sale

What are the payment options?

DEBIT CARD, VISA, MASTERCARD, PAY PAL, BANK TRANSFER and BIZUM.

For payment made by bank transfer, the order will not be effective until receipt of payment to the account.

How much are the shipping costs?

The shipping costs are indicated in the shopping basket at the time of registering the shipping address.

The amount depending on the destination is indicated at: https://blaubloom.com/en/content/10-terms-of-sale

Shipments are free for deliveries in Spain - Peninsula for orders over 100 euros.

What is the price of the products?

The exposed prices that are indicated through the WEBSITE, include VAT on their products. Once the country or billing area has been selected, the VAT applicable to the country will be displayed.

What is the delivery time for orders?

BLAUBLOOM delivers the orders to the courier service within a maximum period of 24 working hours, except for personalized products, whose delivery time is shown in the product file.

Different delivery options are shown depending on the destination. The usual delivery time to Spain- Peninsula will be from 48 to 72 hours on working days, for shipments through MRW from 24 to 48 hours on working days, for the Balearic Islands, 72 hours, for the Canary Islands, Ceuta and Melilla, one week, for countries inside and outside the European Union, those stipulated in each destination. Customs stage must be considered.

For urgent deliveries please contact info@blaubloom.com

Where can I track my order?

You can follow the preparation status of your order through your customer account.

You can track the delivery status of your package through your customer account or through the mail sent by Blaubloom or the courier, depending on the country, where the tracking number is indicated.

How can I change my order?

Sending an email to info@blaubloom.com  or calling +34 93 715 2875

What do I do if I am missing a product or part in my order or if a product is defective?

Send us an email to info@blaubloom.com  or call us at +34 93 715 2875

How can I make a change or a return?

Follow the instructions indicated in the RETURN section at https://blaubloom.com/en/content/10-terms-of-sale

Do you have products on sale or discounts?

Yes. We have an exclusive section for discounted products at https://blaubloom.com/en/prices-drop

How can I request the invoice for my order?

Send us an email to info@blaubloom.com  requesting the invoice and indicating the order number and billing information. We will send you the invoice by email.

What do I do if I want a product that is temporarily out of stock?

You can activate the warning by notification via email. You will receive an email when it is available again. You have this option just below the “Add to cart” button.

Do I have to create an account to place an order?

There's no need. You can buy as a guest. You can register so that your data is saved and you can place your orders faster. To get BlaubloomLover privileges you must have a registered account.

You can register at https://blaubloom.com/en/authentication?back=my-account

What is a BlaubloomLover and which are the exclusive privileges?

You can read it in https://blaubloom.com/en/content/12-blaubloomlovers

How can I keep up to date with your news?

You can do it through our social networks (you have the link at the bottom of this page) and through our newsletter.

How can I recover my account if I don't remember the access data?

Go to https://blaubloom.com/en/authentication?back=my-account  and press the option FORGOT YOUR PASSWORD?

What are the sizes of the products?

They are indicated in the PRODUCT DETAILS tab, next to the DESCRIPTION tab.

If you have questions, contact us by email at info@blaubloom.com , through the online chat or call us at +34 93 715 2875

Where are the conditions of sale?

You have them described in https://blaubloom.com/en/content/10-terms-of-sale

How can I contact you?

For any other questions about orders and products, contact us by email at info@blaubloom.com , through the online chat or call us at +34 93 715 2875